UYXOERA POLICY

Returns and refunds

30-day return request window

You may request a return within 30 days after confirmed delivery. Email support@uyxoera.com before sending anything back so we can provide the correct return instructions and address. Unauthorised returns may be delayed or refused where permitted by law.

Eligibility

Returned goods should be in substantially original condition with accessories and packaging. Products damaged by misuse, unauthorised modification, incompatible power supply or normal wear may not qualify. Personalised or made-to-order products may only be returned when defective or required by applicable law.

Damage or defects

Inspect the shipment promptly. If an item arrives damaged, incomplete or defective, send the order number, photos or video and a description of the issue. We may offer troubleshooting, replacement parts, replacement or refund as appropriate.

Refunds and return shipping

After an approved return is received and inspected, we notify you of the decision. Approved refunds are returned to the original PayPal payment method; the posting time is controlled by PayPal and your bank. Original shipping, return shipping and import charges may be non-refundable unless the product is defective or we made an error. Nothing in this policy limits mandatory consumer rights.

Questions? Email support@uyxoera.com and include your order number when applicable.